We warm people, not the planet. We keep you warm with our energy-efficient heating pads and blankets with a recognizable and distinctive Dutch design that fits into your interior and your outdoor lifestyle. We warm people, not the planet. We are a fast growing lifestyle brand and already market leader in Europe in the field of heated indoor and outdoor cushions and accessories. We sell our products online directly to consumers and the hospitality industry.
To support our rapid growth we are looking for a customer service hero! As a customer service employee, you are a spider in the web and have an important role in the company. Like no other you know the needs of our customers and you know where they come up against. You will get the freedom and space to make our customers even warmer!
Who are you?
An enthusiastic person with positivity and humor and someone who can empathize with the customer;
You are available immediately or in the short term;
You have MBO / HBO work and thinking level;
You preferably have experience with customer support and e-commerce;
You work independently and you are solution oriented;
You are able to keep an overview and to think along in (process) improvements;
You are a hard worker and are not averse to taking on other jobs;
Excellent command of the Dutch and English languages, both verbally and in writing;
Command of the German and/or French language is an advantage!
What will you be doing?
You will answer questions of our first line colleagues
You will handle service requests from our customers
You respond to reviews from our customers on Trustpilot
You respond to comments on social media
You process returns and refunds
You jump in where necessary with other tasks
What do we offer?
In our small team you get to experience all aspects of a scale-up that is about to burst into a seriously big brand. This gives you the opportunity to learn a lot and to help build Stoov.
We also offer a competitive salary (plus a bonus), a nice warm place to work (our new sustainable wooden office in Utrecht!), a great lunch and delicious coffee!
Does this warm you up? Then please send your CV and motivation quickly to firstname.lastname@example.org.